Returns
New Product Guarantee
The Centrix New Product Guarantee states that at any time if you are not satisfied with any product purchased from Centrix, full credit will be issued upon return of the product(s) within 30 days. We at Centrix strive to provide only the highest level of customer service and satisfaction… Guaranteed! Details of the Centrix Risk Free guarantee are outlined below.
- You must be totally satisfied with any product you purchase from Centrix, Inc.
- If for any reason you are dissatisfied, please contact us toll-free at 1-800-235-5862 (USA & Canada) to obtain a Return Merchandise Authorization (RMA) number and instructions on shipping. Do not ship merchandise back to Centrix without an RMA.
- If you have purchased your Centrix products through a dental dealer, you should contact that dealer for return instructions.
- Full credit will be issued on returns within 30 days. A 15% restocking fee is charged on goods returned within 30 to 60 days.
- There are no returns on goods after 60 days unless there is a product defect.
- Centrix only ships factory-fresh materials, therefore products with less than half the remaining shelf-life will not be accepted for a full credit.
Our Return Policy
If you have purchased your Centrix products through a dental distributor, please contact the distributor for instruction.
If you need to return a Centrix product, please contact Customer Service at 800.235.5862 to obtain a Return Merchandise Authorization (RMA) number. Please do not ship merchandise back without an RMA number.
Our standard return policy for unopened product:
- Within 30 Days – Full Credit
- Within 31 – 60 Days – 75% Credit
- After 60 Days – No Return*
If at any time a Centrix Product is not performing as stated in the product instructions, please report the issue to Customer Service at 800.235.5862 to obtain an RMA number for return to our Quality Department for evaluation.
Choose a topic
Add a header to begin generating the table of contents
